Discovery (2–3 days) — I look at your product, your support volume, and what your customers actually ask. You get a short written scope before any code.
Build (2–3 weeks) — Retrieval setup over your docs, prompt and intent design, the integration into your app, and an evaluation harness so we can measure whether answers are right.
Launch — Deployed to your environment, with monitoring and a handover doc your team can work from.