Customer Support, LiveChat + Email Support

Pro

Mashood Javaid

Starting at

850

/mo

About this service

Summary

I provide full-time customer support, handling high-volume email and live chat inquiries for 8 hours a day, Monday to Friday. With expertise in E-commerce, SaaS, and Technical Support, I efficiently manage customer interactions across industries.

Key Benefits:

✅ Professional & Friendly Service – Building customer loyalty and trust. ✅ Multi-Channel Support – Managing email, live chat, and other platforms. ✅ Efficient Issue Resolution – Handling concerns, tracking orders, and managing escalations. ✅ CRM & Helpdesk Expertise – Proficient in Zendesk, Freshdesk, Shopify, Salesforce, and more. ✅ Proven Success – 95% customer satisfaction rate.

I streamline customer service operations, improve response times, and enhance overall satisfaction. 🚀

What's included

Customer Support | Email & Live Chat| 1 Month
I offer dedicated full-time customer support for your business, managing high-volume email and live chat inquiries for 8 hours a day, Monday to Friday, for an entire month. With expertise in E-commerce, SaaS, and Technical Support, I can efficiently handle customer interactions across any industry. What I Provide: ✅ Professional & Friendly Support – Delivering exceptional customer service to build loyalty and trust. ✅ Multi-Channel Assistance – Managing inquiries via email, live chat, and other communication platforms. ✅ Effective Issue Resolution – Handling concerns, tracking orders, processing returns, and managing escalations. ✅ CRM & Helpdesk Expertise – Skilled in Zendesk, Freshdesk, Shopify, Salesforce, Gorgias, HubSpot, Asana, LiveChat, Intercom, and more. ✅ Proven Success – Achieving a 95% customer satisfaction rate with seamless and efficient support. With a structured, results-driven approach, I help businesses improve response times, streamline operations, and enhance overall customer satisfaction. 💬 Let’s get in touch and elevate your customer support experience! 📈

Recommendations

(5.0)

Evan Nicolini • CustomEsignature

Client • Feb 27, 2025

Recommended

Mashood's communication is top-notch. He's smart, diligent, and a key innovator at Custom Esignature. His autonomy and 'can-do' attitude make him a leader and a valuable team player. Excellent operational skills, too!

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager