✅ CRM Setup & Customization – I configure and customize CRMs like Zoho, HubSpot, and Freshdesk to align with your business needs. ✅ Ticketing System Management – Organizing and optimizing support tickets for better resolution times. ✅ Live Chat Implementation & Management – Setting up and managing platforms like LiveChat, Intercom, JivoChat, and Zendesk for real-time customer support. ✅ Automations & Workflow Optimization – Creating automated workflows, chatbots, and AI-driven customer interactions. ✅ Integration Services – Connecting your CRM with other tools (email, marketing automation, analytics, etc.) for a unified system. ✅ User Training & Documentation – Guiding teams on how to maximize CRM functionalities. ✅ Performance Monitoring & Reporting – Analyzing support performance and customer engagement to optimize strategies.

🔹 4+ years of experience in CRM & customer support solutions. 🔹 Expertise in multiple platforms: LiveChat, Zendesk, Freshdesk, Intercom, JivoChat, Zoho, and HubSpot. 🔹 Proven track record of improving customer experience and efficiency. 🔹 Dedicated support and consultation to scale your operations.

Let’s discuss how I can streamline your CRM and customer support operations! 🚀