CRM Management, Customer Support Manager

Pro

Mashood Javaid

Starting at

3,000

About this service

Summary

✅ CRM Setup & Customization – I configure and customize CRMs like Zoho, HubSpot, and Freshdesk to align with your business needs. ✅ Ticketing System Management – Organizing and optimizing support tickets for better resolution times. ✅ Live Chat Implementation & Management – Setting up and managing platforms like LiveChat, Intercom, JivoChat, and Zendesk for real-time customer support. ✅ Automations & Workflow Optimization – Creating automated workflows, chatbots, and AI-driven customer interactions. ✅ Integration Services – Connecting your CRM with other tools (email, marketing automation, analytics, etc.) for a unified system. ✅ User Training & Documentation – Guiding teams on how to maximize CRM functionalities. ✅ Performance Monitoring & Reporting – Analyzing support performance and customer engagement to optimize strategies.

Why Choose Me?

🔹 4+ years of experience in CRM & customer support solutions. 🔹 Expertise in multiple platforms: LiveChat, Zendesk, Freshdesk, Intercom, JivoChat, Zoho, and HubSpot. 🔹 Proven track record of improving customer experience and efficiency. 🔹 Dedicated support and consultation to scale your operations.

Let’s discuss how I can streamline your CRM and customer support operations! 🚀

What's included

CRM Setup & Customization
I configure and customize CRMs like Zoho, HubSpot, and Freshdesk to align with your business needs.
Ticketing System Management
Organizing and optimizing support tickets for better resolution times.
Live Chat Implementation & Management
Setting up and managing platforms like LiveChat, Intercom, JivoChat, and Zendesk for real-time customer support.
Automations & Workflow Optimization
Creating automated workflows, chatbots, and AI-driven customer interactions.
Integration Services
Connecting your CRM with other tools (email, marketing automation, analytics, etc.) for a unified system.
Performance Monitoring & Reporting
Analyzing support performance and customer engagement to optimize strategies.

Recommendations

(5.0)

Evan Nicolini • CustomEsignature

Client • Feb 27, 2025

Recommended

Mashood's communication is top-notch. He's smart, diligent, and a key innovator at Custom Esignature. His autonomy and 'can-do' attitude make him a leader and a valuable team player. Excellent operational skills, too!

Duration

4 weeks

Skills and tools

Product Manager

Customer Success Manager

Account Manager