I provide ecommerce consulting and process improvement for businesses whose operations need to keep pace with demand.

I work with the people running the business to map the journey from enquiry or order through fulfilment and customer support, identify bottlenecks, and build practical systems that reduce repeated manual work. Engagements can cover Shopify operations, marketplace workflows, order tracking, customer service, reporting, process redesign and supporting automation.

I bring 20+ years across engineering, healthcare, operations and business, including a decade running Mooney Ltd. I built Unique Prints and Your Brew from scratch, creating Shopify stores and selling across Shopify, Etsy, eBay and Amazon. As the business's only employee, I used process automation to support over £1m in total sales across four years before selling it.

At Kavee, I improved order tracking, customer support, production checks, segmented email activity and product SEO. The broader consulting work delivered 20% year-on-year revenue growth against a projected 50% decline; the Etsy channel achieved 40% year-on-year sales growth and its first Star Seller recognition during a four-month turnaround.

You can hire me for a process audit and improvement roadmap, a defined implementation project, or ongoing operational consulting. I focus on systems your team can understand, maintain and use as the business grows.