Customer Support
Starting at
$
20
/hrAbout this service
Summary
I can provide assistance to customers who encounter issues with products or services. My main objective is to troubleshoot and resolve technical problems, offer guidance, and ensure customer satisfaction. I have over ten years in technical support for multiple companies with vastly different products, both physical and SaaS based.
What's included
Technical Assistance
Offering guidance on product functionality, troubleshooting procedures, and resolving software/hardware issues.
Team Collaboration
Collaborating with internal teams like engineering, product development, and sales to convey customer feedback and improve the overall product/service.
Skills and tools
IT Specialist
QA Tester
Customer Support Representative
Microsoft Office 365
Slack
WordPress
Zendesk
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