IT Support
Starting at
$
20
/hrAbout this service
Summary
As an IT Specialist I provide comprehensive technical support and solutions to users, clients, or within an organization, entirely through remote means. My key responsibilities vary job to job; but I can support onboarding, network issues, and account management.
What's included
Technical Assistance via Virtual Platforms:
Providing guidance, instruction, and support via phone, email, chat, or company-specific video conferencing tools to resolve software, hardware, or network issues.
Documentation and Reporting:
Recording and documenting issues, resolutions, and actions taken in a detailed manner, using appropriate ticketing systems or databases.
Skills and tools
IT Specialist
Executive Assistant
Microsoft Office 365
Slack
Zendesk
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