A Strategic Operations Consultant will consult with you to evaluate business operations including your strengths and opportunities, assess the utilization of resources, identify areas needing focus, and develop and implement improvement strategies in line with business objectives.  Depending on your specific needs, they will work with you and your department leads to develop an operational improvement strategy and lead implementation including providing updates to senior leadership.

A strong Strategic Operations Consultant requires a combination of technical and business capabilities, people and management skills, and a collaborative mindset. I excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces. effective client operations by advising on and supporting the implementation of changes to target operating models, functional business processes, management systems, culture and other elements part of the value chain.

• Strategy and Execution 
  • Leverage insights to inform strategic alignment
  • Develop roadmaps
  • Define prioritization
  • Facilitate operations to technical and technical to operations communications
• Process Improvement
  • Work with decision-makers to understand organizational goals and process gaps 
  • Develop and communicate process flows
  • Implement recommendations to completion
• Operational Transformation
  • Facilitate the definition of organizational goals 
  • Identify areas of opportunity, advise on closing gaps, and lead transformation initiatives
• Organizational Design
  • Ensure effective alignment of skills and responsibilities
  • Facilitates communication across an organization
• Mergers and Acquisitions 
  • Work with organizations to plan M&A integration activities
  • Lead integration activities post acquisition

My primary strengths are in strategic initiatives, streamlining processes for scalability, and collaborative communication. I will ensure roadmaps are executed, constantly assessing risks and opportunities and implementing solutions while creating systems and processes that enable teams to operate at peak capacity. I am a responsive, dependable doer who is willing to step up when something is needed and determined to fulfill commitments.

• Strategic initiative execution
• Process creation, operationalization, and documentation
• Customer implementation
• Customer support
• Customer experience
• Project management
• MLS Data syndication
• Real Estate Services for Brokerages, Agents, and MLSs
• Healthcare and insurance technology including enrollment and claims in individual and small business sectors
• OKR and annual/quarterly planning processes