What is a Fractional Chief of Staff?

A Chief of Staff is a leader who supports an executive team as a trusted partner.  They help identify and clarify your needs to deliver on your mission and vision while driving execution. They have a variety of skills and serve as problem-solvers, communicators, and decision-makers.  They act as a “Jack of all trades” to bridge the gap between executives and teams creating alignment and accountability. Your Chief of Staff will serve as the connecting resource between the executive team, senior leaders, and staff, ensuring open lines of communication.  They also drive improvements, processes, and strategies to meet organizational objectives and goals.

A Fractional Chief of Staff is best suited for teams who are looking for high-level strategic, operational and executional support but who don't need or may not have resources for a full time staff member in the role.  It’s important to note though that the Fractional Chief of Staff is an embedded member of your leadership team.  They will be with you in the trenches, celebrating in your successes and grinding through challenges

Benefit to your Company

I am naturally gifted at and derive energy and joy from providing others with encouragement and assistance for projects and tasks while pushing them through to completion to ensure desired results are achieved.

I can provide your team with the strategic support they need to get started, and the human glue required to hold it together.  I am tenacious about execution and motivated by getting things done, achieving results, and realizing the desired impact of a task or project.

About Me

My primary strengths are in strategic initiatives, streamlining processes for scalability, and collaborative communication. I will ensure roadmaps are executed, constantly assessing risks and opportunities and implementing solutions while creating systems and processes that enable teams to operate at peak capacity. I am a responsive, dependable doer who is willing to step up when something is needed and determined to fulfill commitments.

I have spent over 10 years in high growth startup SaaS companies in the healthcare, real estate and home improvement industries.  I’ve led teams focussed on professional services, customer implementation and customer support while also serving executive teams to drive forward the creation of OKRs, new product launches, and revenue generating process improvement projects.  I have experience working with customer facing teams and have worked closely with product and engineering to bridge the gap between the technical and customer facing teams.

As a people-leader, I have led individual contributors, managers and senior managers.  I have an authentic brand of leadership that puts people first. Within 30 days of working with me, teams have reported higher morale and greater interpersonal appreciation and support during difficult times of growth and completing high impact work.

Skills and Areas of Expertise

Strategic initiative execution

Process creation, operationalization, and documentation

Customer implementation

Customer support

Customer experience

Project management

MLS Data syndication

Real Estate Services for Brokerages, Agents, and MLSs

Healthcare and insurance technology including enrollment and claims in individual and small business sectors

OKR and annual/quarterly planning processes