UX research
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About this service
Summary
What's included
Discovery phase
Secondary research, reading the previous documentation on the subject. Audit of the current system.
End user focus
Discuss with stakeholders to define the end user, requirements to participate in the study.
Measurables
I will propose measurable KPIs and we will decide which ones are relevant to the business: SUS, NPS, Time on task, Use of navigation vs. search, User error rates, Drop-off rates, Conversion rates.
Define research areas and methods
Based on my assessment I will propose some methodologies.
Set goals
After considering the business goals, we will decide on research goals and deliverables, followed by the script, survey or other methods needed.
User research
Performing the research itself.
Reports
Generating the reports based on the deliverables we agreed upon.
Skills and tools
Work with me
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