What's included

• Discovery

  Learn about the company, product or service using secondary research, reading previous documentation.

• User research

  Defining the end user, business and research goals, measurables and methods, preparing survey, interview or other material, performing the research itself, delivering a presentation or report.

• Project definition

  The PO-intensive step. Finding and aggregating the pain points and opportunities from research. Forming information architecture flows.

• Ideation

  Wireframing, user flows, hi-fi prototypes. May include creation, adoption or management of a design system.

• Usability testing

  Using research again to review the prototype. Note improvements and pain points.

• Iterations

  Optimizing based on testing.

• Handoff

  Delivering the materials to the development team.