I provide Customer Support through email, chat, phone, ticketing systems and CRMs, and I firmly believe in fully comprehending customers' needs in order to ensure customers' satisfaction. My years of experience has availed me with the skills needed in turning irate customers and customers experiencing any difficulty with a product or service into a loyal one by showing empathy, patience, calmness, and a positive attitude when resolving their issues. Key support services: ✔Ticketing systems ( CRM, Zendesk, Intercom, Gorgias, and Basecamp) ✔ Chat (Facebook messenger, Teams, Slack, Asana, Trello, Discord, Zoom) ✔Email Management ✔Phone ✔Web management