I have Bachelors in Engineering with nearly 2 years of experience in Technical Support Engineering and right now working in Tech Mahindra for Lowe's client with knowledge about Python  programming language, networking ( OSI, TCP, IP, Firewalls, VPN, IPSEC, DHCP, DNS etc) and OS(Linux and windows), chat, email and voice support, article writing, Tools like: BMC Remedy, CyberArc, Quick Assist, Active directory, Azure VM, Citrix VM,  Airwatch console, System adminstration, O365(office 365), MS Teams, Network Administration, SEO tools, Customer Support, Customer service, Nuance chatting tool etc.