As a Customer Support - Community Happiness Quality Manager (also known as Quality Improvement Customer Support Representative; Community Support Specialist), I will utilize my time management and calendar strategy skills, to reach the best optimization of both my time and familiarization with the Client's tools and software. I will always strive to improve until proficiency is achieved, going above and beyond to provide high-quality, timely customer support. I will approach each customer in a clear, polite yet friendly manner, always bringing forth my best attitude, to represent my Client and our products the best possible way. Thanks to my many years as a College Professor, I am deeply experienced with explaining concepts in a clear and concise manner. That is why I will be efficient, easy to understand and to follow step by step. My 5+ years in Digital Marketing and Marketing Strategy have provided me with quick thinking and high solution making skills, which I will adoperate to find the most optimal solution to our customers' needs. I will also be able to use with ease digital tools, to diversify the types of support I can provide, from clear phone calls, to digital meetings and even the fast creation of Loom videos to best support the customers' process of understanding. My past experience in High Education and Marketing Strategy have provided me with tools and skills that make me a friendly, top-notch customer service provider.