Technical Support Specialist
Starting at
$
27
/hrAbout this service
Summary
I'm dedicated to ensuring that your clients receive the highest level of technical assistance and guidance.
I'm proficient in diagnosing and resolving technical issues promptly, striving for quick response times and effective problem-solving.
My goal is to maintain a high level of customer satisfaction by providing clear and empathetic communication, thorough issue resolution, and ongoing support.
I continuously aim to stay updated on product knowledge and emerging technologies to better assist your clients and offer a seamless technical support experience.
What's included
Great Customer Service
Providing timely support responses to users who need help, creating resources to improve users’ ability to be successful in using your products, and sharing videos guiding the user in the right direction
Collaborate with Teams
Sharing feedback, patterns, and requests I see through support, and brainstorming ideas to improve users’ experiences
Track Metrics
Track metrics to ensure high response rates and user satisfaction
Skills and tools
Technical Support Specialist
Customer Support Representative
HubSpot
Intercom
Jira
Slack
Zendesk