I am an outcomes driven professional with 20+ years of experience in business analysis, strategy consulting, process modeling, requirements elicitation, business process reengineering, data analysis, project management and organizational change management (OCM) associated with consulting, systems integration and digital transformation initiatives.

7+ years of onsite experience in client-facing roles at various client locations in UK.

Proficient in defining strategies, preparing business cases, establishing business processes and managing change to address business problems - not only to provide advisory services, but also to lead solution delivery in collaboration with client and project stakeholders to enable change.

Significant experience in defining as-is and to-be business processes, documenting processes and procedures, defining business/stakeholder/functional/non-functional requirements, support building prototypes/test/implement solutions and organizational change management, enabling compliance and business performance improvement.

To add credibility to my expertise, I hold the below certifications: (a) Certified Business Analysis Professional (CBAP) Certification from IIBA (b) Lean Six Sigma White Belt Certification from Six Sigma Online (c) Change Management (OCM) Foundation and Practitioner from APMG International (d) Prince2 Project Management Certification from APMG International (e) Proposal Management Certification from APMP

Good understanding of Software Development Lifecycle (SDLC), project delivery models such as Waterfall & Agile, Project Management and ITIL service delivery, with experience of leading large digital transformation programmes involving SAP ERP, SAP CRM, GIS and mobile workforce solutions in integrated environments and managed application services.

Worked as a business analyst with 100% remote working from India for a UK client for over two years. I was the only offshore based member, while rest of the 15+ members in the client's team were UK based.

Led the teams from varied cultural background and multiple partner ecosystems in an onshore-offshore-nearshore models, both as a client and supplier.

I was the Business Readiness and Cutover Manager for the Business Services Process Enhancements project, which has received ‘IT Initiative of the Year’ award in UK Utility Week awards.

The Consulting work delivered on Street Works Communication Strategy at Wales & West Utilities was applauded at NJUG/HAUC industry forums as a case study for implementation at national level.

Expert in creating and formatting artifacts using Microsoft Office tools i.e. Microsoft Word, Excel, Power Point, Project Plan and Visio.

Proven track record in building client relationships to win repeat business - evident by the fact that 17 years of my career was with 4 clients.

Groomed new team members in utilities domain and business analysis to be job ready. Driven a knowledge sharing initiative called 'Utility Connect' to improve industry sector knowledge of team members.

Represented my employer/client in UK industry forums such as street works conferences, Connections conferences, NJUG & HAUC seminars.