How does this work? Initially we'll talk through what problems you are looking to solve for your business, keeping your customers in mind at all times. Share with me your short and long term goals, EG: is it to improve retention, lower bounce rates, increase conversion. Armed with what data is available and your business goals i'll review your website/app, highlighting any quick wins as well as proposing longer term solutions. Additional outputs Wireframe and design based on the research and proposals Additional considerations Eg: Review brand strategy across your channels. Research into alternative tools and software to support your business, Conduct customer interviews, Help you develop a creative or product strategy