Summary

Process

FAQs

• Limitations and Requirements:

  * Each article is limited to 1,000 words. * Requires a list of topics and any existing content or FAQs. * Initial meeting to discuss topics and objectives (up to 30 minutes). * Up to two rounds of revisions included.

• What types of knowledge base articles can you create?

  I can create various types of knowledge base articles, including troubleshooting guides, how-to articles, FAQ lists, and detailed explanations of features and functionalities.

• What is the turnaround time for each article?

  The estimated turnaround time for each article is approximately 7-10 business days. This includes 5 business days for the initial draft and 2-3 business days per round of revisions.

• How many revisions are included in the service?

  The service includes up to two rounds of revisions. This ensures the final article meets your needs and expectations.

• How do you ensure the accuracy of the articles?

  I gather all necessary information from your team, including existing documentation and any specific requirements. This includes an initial meeting to discuss topics and objectives, ensuring the content is accurate and relevant.

• What if I need articles longer than 1,000 words?

  Each article is limited to 1,000 words. If additional content is needed, it can be added at a rate of $0.10 per word. This may require a separate contract signed.

• Can you expedite the delivery of the articles?

  Yes, I offer an expedited delivery option for an additional $50 per article. This ensures the content is completed within 4 business days - so long as your revisions are requested within 3 business hours of my emails (m-f 7am-4pm).

• What kind of access do you need to my product or services?

  I require a list of topics and any existing content or FAQs. Access to your product or services, if necessary, will help ensure the accuracy and relevance of the articles.

• How do you handle confidential information?

  I adhere to strict confidentiality agreements and ensure all information shared with me is handled securely. Your data and proprietary information are treated with the utmost care and privacy.

• What is the process for starting a project?

  The process begins with an initial meeting to discuss your requirements and gather necessary information. After the initial draft is completed, you will review it and provide feedback. I will then make any necessary revisions to ensure the final article meets your expectations.

• What are your pricing terms?

  $75 per Knowledge Base Article (up to 1,000 words). $200 for a set of 5 FAQs. $100 per How-To Guide (up to 1,000 words). Additional words: $0.10 per word. Expedited delivery (within 4 business days): +$50.