Managed Services for Enterprise, BSS, and OSS
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About this service
Summary
I offer managing comprehensive managed services for ADMS, BSS, and OSS, ensuring high availability, optimal performance, and customer satisfaction. With a focus on operational efficiency, cost optimization, and digital transformation, my services enhance your IT infrastructure and drive business growth.
What's included
Comprehensive management of BSS, and OSS operations
Ensuring high availability, performance, and customer satisfaction.
Problem Solving and Issue Resolution
Addressing and resolving customer issues or concerns to maintain a positive relationship
Proactive Communication
Stay in touch with customers to provide regular updates on the Status of Services
Customer Feedback Analysis
Collecting and analyzing customer feedback to create a positive experience on service.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
ServiceNow
Zendesk
Industries
Telecommunications
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