Incident and Problem Management
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About this service
Summary
I offer IT Service Delivery solutions with a strong focus on Incident and Problem Management, ensuring seamless operations and minimal downtime. With 26+ years of experience, I specialize in optimizing IT processes, implementing ITIL best practices, and driving continuous service improvements. My expertise ensures efficient root cause analysis, proactive problem resolution, and enhanced service reliability for enterprises
What's included
Define the Problem
Align on the final outcome expected
Collect Data
Collect all the relevant data from the system for analysis
Identify Possible Causes
A summary and details possible causes in the environment
Root Cause Identification
Identify all the cause of the problem based on the collected data
Recommendations Solutions
Providing solution on how these issues / problem can be controlled and eradicated in future
Skills and tools
Project Manager
Customer Success Manager
Program Manager
Jira
ServiceNow
Industries
Telecommunications