AI Customer Support Automation That Actually Understands Context
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About this service
Summary
FAQs
What email/helpdesk platforms do you integrate with?
Gmail, Outlook, Zendesk, Freshdesk, Intercom, HubSpot, and any platform with an API. If you use something custom, we can discuss integration options on our discovery call.
How accurate is the AI classification?
Typically 85-95% accuracy after tuning. The system improves over time as it learns from corrections. Edge cases are flagged for human review rather than guessing.
Will the AI respond automatically or do I review first?
You choose. Most clients start with "draft mode" where AI suggests responses for approval, then enable auto-responses for routine inquiries once they trust the system.
What happens if the AI gets something wrong?
The dashboard lets you correct any misclassification with one click. These corrections help improve accuracy. Critical or ambiguous messages are automatically flagged for human review.
Do I need technical skills to use this?
No. The dashboard is designed for non-technical teams. I handle all the technical setup and provide a walkthrough so your team can manage it day-to-day.
What are the ongoing costs after the project?
Hosting runs ~$20-50/month depending on volume. Claude AI API costs vary by usage (typically $50-200/month for most businesses). I'll give you estimates based on your message volume.
What's included
AI Classification API
Deployed REST API that categorizes messages by intent (billing, support, complaint, inquiry) with confidence scores and urgency detection.
Admin Dashboard
Web interface to monitor incoming messages, review AI classifications, approve/edit draft responses, and track performance metrics.
AI Response Generator
Claude-powered system that drafts context-aware responses based on customer tier, issue type, and conversation history.
System Integration
Connected to your existing email or helpdesk platform (Gmail, Zendesk, Freshdesk, Intercom, or custom API).
Documentation & Handoff
Complete setup guide, API documentation, and a 30-minute video walkthrough of the system.
Post-Launch Support
14 days of bug fixes, performance tuning, and adjustments after deployment goes live.
Example projects
Industries