Free Lance Technical Support ~ For All Your Needs!

Amanda Roark

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About this service

Summary

Develop and execute the IT strategic plans, including technology roadmaps and resource allocation.

Oversee the design, implementation, and maintenance of the technology infrastructure, networks, systems, and applications.

Drive the implementation of IT best practices, standards, policies, and procedures across the list of clients.

Provide regular updates to clients on IT performance, project statuses, and upcoming initiatives.

Foster a culture of innovation, collaboration, and continuous learning within the IT world

Provide first-line technical support to end-users by phone, email, or in person, addressing inquiries, troubleshooting issues, and resolving technical problems.

Diagnose and resolve hardware, software, network, and connectivity issues.

Install, configure, and update software applications, operating systems, and device drivers on user devices.

Set up and maintain computer equipment, peripherals, and mobile devices, ensuring proper functionality.

Educate end-users on basic technical procedures, troubleshooting techniques, and best practices to improve self-help capabilities.

Monitor network and system performance, identifying and addressing potential issues to prevent disruptions.

Stay updated on software and hardware trends, emerging technologies, and best practices to enhance technical knowledge and skills.

Provide exceptional customer service, maintaining a positive and patient demeanor while assisting users with varying levels of technical expertise.

Improved user self-help capabilities by creating a comprehensive knowledge base with frequently asked questions and solutions.

Received positive feedback from both end-users and team members for the improved support experience.

What's included

Delivering Success: Exceptional Technical Support and Customer Service with Proven Client Satisfaction
Through our technical support and customer service, clients gain seamless solutions to their challenges. Expect timely issue resolution, clear communication, and exceptional assistance. Our track record is adorned with positive feedback from satisfied clients, such as Betty Pequet, Cindy Leish, and Jane Wollis. Their testimonials highlight my dedication, expertise, and personable approach. With each interaction, your satisfaction and success are our deliverables. "Amanda consistently went above and beyond to address my technical issues. His patience and clear explanations made me feel at ease, even when dealing with complex problems." Betty Pequet, Client "I was impressed by Amanda's quick response and thorough assistance. She resolved my computer problem in no time and provided excellent guidance on preventing future issues." Cindy Leish, Client “Amanda was amazing! She helped me with understanding how to not only facetime my grandkids from my phone, but how to do it from my computer as well as my television! Now I get to enjoy their cute faces on the big screen!” Jane Wollis, Client

Example projects