Develop and execute the IT  strategic plans, including technology roadmaps and resource allocation.

Oversee the design, implementation, and maintenance of the technology infrastructure, networks, systems, and applications.

Drive the implementation of IT best practices, standards, policies, and procedures across the  list of clients.

Provide regular updates to clients on IT performance, project statuses, and upcoming initiatives.

Foster a culture of innovation, collaboration, and continuous learning within the IT world

Provide first-line technical support to end-users by phone, email, or in person, addressing inquiries, troubleshooting issues, and resolving technical problems.

Diagnose and resolve hardware, software, network, and connectivity issues.

Install, configure, and update software applications, operating systems, and device drivers on user devices.

Set up and maintain computer equipment, peripherals, and mobile devices, ensuring proper functionality.

Educate end-users on basic technical procedures, troubleshooting techniques, and best practices to improve self-help capabilities.

Monitor network and system performance, identifying and addressing potential issues to prevent disruptions.

Stay updated on software and hardware trends, emerging technologies, and best practices to enhance technical knowledge and skills.

Provide exceptional customer service, maintaining a positive and patient demeanor while assisting users with varying levels of technical expertise.

Improved user self-help capabilities by creating a comprehensive knowledge base with frequently asked questions and solutions.

Received positive feedback from both end-users and team members for the improved support experience.