🔎 Detective Work: Uncover Your Products UX Issues

Owais Baig

(0)

Starting at

1,000

About this service

Summary

Functional design should leave the user feeling the same before they started... or better.

Why should you work with me?

I have 4+ years of industry experience, freelancing for over three years working with start-up organization's UX/Product teams. (Also have a degree in Interaction Design and Business Management 🤓) Each project I've worked on is unique and I've enjoyed playing an active role in guiding products from whiteboard to life. It has strengthened my perception of how business, collaboration and end-user needs factor in intersecting to create successful products that solve real problems. My curiosity has led me to work on projects in a variety of fields from: • SaaS • B2B • B2C • artificial intelligence (AI) • open web & web3 • productivity tools • internal tools • developer tools • government • non-profit • e-commerce

Process

Client Onboarding, Proposal and Agreement

UX Audit Process, Audit Starts 🎉

3. Documentation & Analysis

FAQs

Why are UX Audits important?
Ensuring that a digital product is accessible to users with disabilities is not just a legal requirement in many regions but also a moral imperative. UX audits can highlight areas where improvements are needed to meet accessibility standards.
Can you look over my product before it launches? Would this service be beneficial for me?
Yes! Identifying and fixing usability issues early in the development process is more cost-effective than addressing them after launching the product. UX audits help catch potential problems before they impact your user base.
What about my current product? Can you look over our metrics?
Oh yes, I love a good metric 🤌. By analyzing the user experience, you can understand how satisfied your users are. This insight is valuable for making improvements that enhance overall satisfaction and increase user retention.
What file formats can you deliver the audit through?
You have options, to choose from! A loom video screen recording walkthrough, a Figma document with screenshots/annotations, a Google Doc/PDF Document with screenshots/annotations, and comments directly in your design documents (ideal if you have a team and want everyone to see them in real-time). I can also optimize the findings into a presentation format if needed 🙂. You will always get a video walkthrough showing how I laid out and presented the findings!
Can you deliver me the audit in multiple file formats?
Yes, we can chat and put together a custom delivery plan for your needs.
What do you need from me to start the audit?
A description of your current product, your goals for your product, your goals and expectations of the audit, if you are noticing any patterns/problems you were not expecting (for already launched products with users)

What's included

Kickoff Call (if you want 🙂)
If needed we can have a call to understand your needs and expectations. Some clients like having the call, some like sending me over the documents and letting me do my thing, totally up to you ✌️
Proposal and Agreement
Choose how the report will be delivered: • Screenshots with annotations of selected screens/pages in a Google Doc • Loom walkthrough video of me talking through each screen • Comments directly in your Figma document for your team to be informed on Gather access to the existing product, relevant documentation, and any necessary resources.
Detailed Audit Report
Included in the audit: • Analysis of competitors to identify industry standards and best practices. • Evaluate the existing product against established usability heuristics. • Check for accessibility compliance and identify potential improvements. • Findings and actionable recommendations. • Prioritization of recommendations based on impact and feasibility.

Example projects