Customer Care Champion
Starting at
$
15
/hrAbout this service
Summary
With individualized attention and ongoing process improvement, my all-inclusive customer care approach improves the whole customer experience in addition to effectively resolving problems. What distinguishes me is my commitment to going above and beyond expectations by utilizing creativity and insights to develop a genuinely customer-centric strategy.
What's included
Customer Interaction Management
Handling customer inquiries, complaints, and feedback across multiple channels (phone, email, chat, social media) with professionalism and empathy.
Process Optimization:
- Identifying inefficiencies in customer support processes and implementing improvements to streamline operations. - Leveraging technology and automation tools to enhance customer experience and team productivity.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
E-Commerce
SaaS
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