What's included

• Creating fluid experiences

  I often describe myself as a writer who prefers to take things out, rather than put them in. I’m always looking for silences, to create spaces that allow the user to breathe. The UX writer’s primary goal is to create fluid experiences. Unlike copy writers, we rarely focus on sticky content. We create content that slides. That concept is especially important in design software, where we do everything we can to stay out of the user’s way. Sure, users need onboarding. Yes, they may want tutorials — but I try to provide that content when the user needs it, on their terms, at a time of their choosing.