I have 8+ experience in customer service (3+ years in SaaS). I provide exceptional customer support to help businesses engage with their clients with the goal of complete satisfaction.

Some of the companies I've worked with are Linksys (Cisco > Belkin), Re:amaze (GoDaddy), and Basecamp (37signals).

Handling customer concerns, providing appropriate solutions, and following up with users to ensure resolution

Keeping records of customer interactions, processing customer accounts, and filing bug reports

Training and supporting customers and team members in using company products and services