A social media customer care strategy will ensure the best possible experience for your customer

What I'll do:

Manage and moderate up to 4 social media platforms (Twitter, Facebook, Instagram, TikTok, Reddit, Yelp)

Develop a social media customer service strategy by adapting the voice of the company and values

Monitor social media posts and messages

Respond to customer inquiries with a 30 minute response time during hours of operation

Swiftly resolve all customer inquiries that align with company ethos

Engage with customer comments to improve brand community

Weekly reporting to measure the success of customer interactions