Support Operations TransformationSimay Aydin
This is a full-scale transformation for SaaS and B2B companies that want to turn chaotic, overloaded, or inefficient support environments into structured, scalable, predictable operations. I audit your current systems, workflows, metrics, and customer experience, then design and implement a data-driven operating model that improves efficiency, strengthens customer trust, and enables sustainable growth. Unlike traditional consultants, I bring hands-on leadership experience building and running real global support teams, ensuring every recommendation is practical, scalable, and executable.
FAQs
Most engagements run 1–3 months depending on company size, tooling complexity, and scope of change.
I do both. I design the strategy and also help implement workflows, dashboards, governance, processes, and team enablement so change actually sticks.
Typical outcomes include improved CSAT/NPS, clearer reporting visibility, reduced manual workload, faster responses, more confident teams, and significantly more predictable operations.
Support tools, performance metrics, workflow documentation (if it exists), and time with key stakeholders. I work in a structured, low-disruption way.
Usually SaaS and B2B companies from 10 to 300 employees, especially those scaling fast or experiencing operational strain.
Yes. I specialize in remote, distributed, global support operations.
Yes. Many companies continue with monthly advisory, optimization retainers, or execution partnerships.
Contact for pricing
Tags
Freshdesk
HubSpot
Intercom
Zendesk
Customer Success Manager
Customer Support Representative
Operations Manager
Service provided by
Simay Aydin İstanbul, Turkey
- 1
- Followers
Support Operations TransformationSimay Aydin
Contact for pricing
Tags
Freshdesk
HubSpot
Intercom
Zendesk
Customer Success Manager
Customer Support Representative
Operations Manager
This is a full-scale transformation for SaaS and B2B companies that want to turn chaotic, overloaded, or inefficient support environments into structured, scalable, predictable operations. I audit your current systems, workflows, metrics, and customer experience, then design and implement a data-driven operating model that improves efficiency, strengthens customer trust, and enables sustainable growth. Unlike traditional consultants, I bring hands-on leadership experience building and running real global support teams, ensuring every recommendation is practical, scalable, and executable.
FAQs
Most engagements run 1–3 months depending on company size, tooling complexity, and scope of change.
I do both. I design the strategy and also help implement workflows, dashboards, governance, processes, and team enablement so change actually sticks.
Typical outcomes include improved CSAT/NPS, clearer reporting visibility, reduced manual workload, faster responses, more confident teams, and significantly more predictable operations.
Support tools, performance metrics, workflow documentation (if it exists), and time with key stakeholders. I work in a structured, low-disruption way.
Usually SaaS and B2B companies from 10 to 300 employees, especially those scaling fast or experiencing operational strain.
Yes. I specialize in remote, distributed, global support operations.
Yes. Many companies continue with monthly advisory, optimization retainers, or execution partnerships.
Contact for pricing