I will be your customer support representative

J Zafar

(0)

Starting at

$

30

About this service

Summary

Hi everyone, my name is Jawad. I will be your customer support representative.
I understand that running a business can be hectic. My goal is to alleviate your stress by taking the task of customer support off your hands, allowing you to focus on your core operations. With my expertise, you can experience peace of mind, knowing that your customers are receiving top-notch support and assistance. Let me handle the customer service side of your business so you can concentrate on what you do best.
We utilize a robust ticketing system to ensure that every customer issue is documented and addressed. With this approach, we not only take the task of customer support off your hands but also provide you with a comprehensive record of customer interactions. This meticulous documentation ensures that no issue is overlooked, giving you the peace of mind that your customers are receiving top-notch support.
Whether it's through phone, email, live chat, or social media, we've got you covered. We ensure that your customers can reach out and receive assistance through their preferred means of communication. With our multi-channel support approach, you can trust that every customer interaction is handled professionally and efficiently, contributing to an exceptional customer experience.

What's included

  • Service Level Agreement

    We work with a ticketing system and deliver 72 tickets per working day. You will be able to receive constant updates via email throughout the day while we are working on those tickets. You will also be given access to the ticketing system to check the complete threads and work done.

  • What channels do you support

    We support all the main support channels including phone, email, live chat on your website and social media.

  • How do you provide support via these channels

    You will be giving us access to your channels whether its Instagram, Facebook, live chat or mailbox and once we have access we can commence our work. Most of these accesses can be done via Facebook Business manager and inside the settings of your live chat client and your mailboxes

  • Do you provide phone support

    Yes most certainly. Please do keep in mind to contact us well in advance for phone support as the phone systems need to be configured according to your business needs.

Duration

Per working day

Skills and tools

Technical Support Specialist
Virtual Assistant
Customer Support Representative
Microsoft Office 365
Zendesk

Work with me

More services

I will be your customer support representative

STARTING AT

$200

fixed rate, Per week (including weekends)