What's included

• CRM Management

  Maintain and update CRM records Ensure data accuracy and consistency

• Scheduling and Coordination

  Manage calendars and schedule appointments Coordinate meetings and events

• Customer Support

  Handle inquiries via email, phone, and SMS Ensure timely and effective responses

• Complaint Resolution

  Address and resolve customer complaints Implement solutions to enhance customer satisfaction

• Lead Nurturing

  Develop and manage lead pipelines Follow up with prospects and convert leads

• Marketing Coordination

  Execute and track direct marketing campaigns Analyze campaign effectiveness and outcomes

• Performance Tracking

  Prepare reports on key metrics (lead conversion, customer satisfaction) Analyze performance data for insights

• Event Coordination

  Plan and organize virtual and physical events Handle logistics, invitations, and materials preparation