AI features I can add
• Summaries: long e-mails, tickets, calls, reports or documents in a few clear lines
• Classification and routing: tag, prioritise and route messages, leads or tickets automatically
• Extraction: names, dates, amounts and other fields from e-mails, forms, invoices or PDFs into your database or spreadsheet
• Drafting: suggested replies, product descriptions or reports, reviewed by a person before sending
• Search and Q&A: answers from your own data or documents, with sources
• Sentiment and trends: spot unhappy customers, unusual activity or changes over time
• Your choice of model: OpenAI or Claude, swappable later without rewriting your app