Set up company's CRM in HubSpot including contacts' names, emails, phone numbers, addresses and more. Segmented contacts into lists. Merged duplicate contacts.

Set up a comprehensive database of macros for company's Gorgias customer service platform. Created FAQs and Help Center in Gorgias.

Created onboarding packet for company's new hires.

Extensive customer service experience both digitally and in person.

Provided virtual assistance to multiple busy entrepreneurs, managing their calendars, scheduling meetings and handling email correspondence efficiently.

Supported high-level executives with various administrative tasks, including travel arrangements, expense management and preparing reports in a timely manner.