Enterprise Support Recovery & Integration Risk Mitigation.Role: Technical Support Manager / Application Support Director
Overview: Led an integration-risk review and support-model redesign across a high-volume enterprise application portfolio.
Challenge: Duplicate and unnecessary tickets were driving about 2,000 incidents per day, increasing support overhead.
Approach: Traced the issue to the Workday–Maximo purchase-order integration and coordinated a three-week cross-functional remediation.
Outcome: Reduced daily incident volume to about 100—a 95% reduction—and cut support operating costs by 35%.
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A full-stack web platform built to digitize a traditional photo printing business. Users can upload images, receive smart print size recommendations, and place orders for delivery within 3–4 days. The system includes a chatbot for instant query resolution, secure authentication, and a personalized dashboard for managing uploads and orders. Built and deployed in under 3 days using a rapid development approach, with a strong focus on usability and real-world application.
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Title: Legacy Cloud Migration & CI/CD Delivery Governance
Role: Senior Programme Manager
Overview: Led governance for an enterprise AWS/Azure migration portfolio, aligning architecture assessments, migration roadmaps, engineering teams, and deployment controls.
Challenge: Legacy infrastructure costs were high, and business stakeholders lacked clear visibility of build and migration progress across distributed engineering teams.
Approach: Coordinated as-is architecture assessments and migration roadmaps. Established delivery governance for automated CI/CD pipeline provisioning, improving deployment controls and progress visibility.
Outcome: Reduced legacy infrastructure costs by 45% over two years. Your CV also records 99.9% uptime for phased data migrations; include that result here only if it relates to this same portfolio.
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