Projects using Vapi in Riga

Projects using Vapi in RigaProjects using Vapi in Riga

Cover image for Lumen Dental: a concept clinic site that books visits

Lumen Dental: a concept clinic site that books visits

0

3

Cover image for Half the calls ended in

Half the calls ended in silence. The agent said its line - "one moment, let me check the calendar" — and then did nothing. No error, no exception. The transcript looked perfect, which is exactly why it survived for weeks. I found it by ignoring what the agent said and counting what it actually did: tool invocations in the call artifacts. On roughly half of all calls: zero. The model was narrating the action instead of performing it. Two changes fixed it - a larger model, and moving the filler line to the platform's request-start hook, so speech and execution stopped sharing a path. The lesson I keep re-learning with voice agents: transcripts lie. They show you what was said, not what happened. If you are debugging a live agent, count the tool calls.

1

1

116

Cover image for Inbound AI voice agent for a dental clinic

Inbound AI voice agent for a dental clinic

0

4

Cover image for Outbound AI voice agent for cold calls in Nairobi

Outbound AI voice agent for cold calls in Nairobi

0

5

Cover image for I build AI voice agents

I build AI voice agents that answer real business phone lines and actually finish the job - book the appointment, log the call, hand off to a human when it matters. The hard part isn't the AI, it's the language. Latvian has under two million speakers, and most speech engines mangle it. I benchmarked three different speech-to-text stacks and built a custom WebSocket bridge so the agent understands Latvian, Russian and English and switches between them mid-call, the way patients actually speak. Response time went from ~5.2s to ~3.2s, which is the difference between a call that feels broken and one that feels normal. For a dental clinic in Riga, the agent takes inbound calls, checks live calendar availability, books the appointment, sends an SMS confirmation, and forwards anything unusual to the admin by email. Phone numbers are captured over the keypad, because no speech engine gets an 11-digit ID right over a phone line.

0

157