Product Analysis Projects in Portland

Product Analysis Projects in PortlandProduct Analysis Projects in Portland

Cover image for Operations & Support Optimization for a Global Online Platfo...

Operations & Support Optimization for a Global Online Platform Acted as Product Owner for a high‑volume online order system at a global distribution company. Analyzed and streamlined workflows, cutting open support tickets from 750+ to under 250 in six months. Created documentation standards, mapped core processes, and led cross‑functional training so Editorial, Product, and Engineering could work from the same playbook and ship changes with fewer issues.

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Cover image for ScareGrounds PDX Small Audit

ScareGrounds PDX Small Audit

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8

Cover image for Digital Product Lead: B2B Ordering Platform for a Global Hea...

Digital Product Lead: B2B Ordering Platform for a Global Healthcare Manufacturer Acted as Product Owner for a B2B online ordering system used by distributors and internal teams. Led requirements, process flows, and UAT to streamline order-to-cash operations, reduce manual processing and errors, and improve coordination between business, IT, and a third‑party vendor.

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Cover image for ScareGrounds PDX Standard Audit Report

ScareGrounds PDX Standard Audit Report

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3

Cover image for Lead Development of Mobile App

Lead Development of Mobile App to Optimize Operations Across 12 Medical Centers I led a 7-person team, including a Product Owner, UX Designer, iPhone Developer, Web Developer, and 2 Testers to develop a mobile application that helped medical center operations teams improve efficiency across multiple medical centers. Working iteratively with feedback from 3 initial medical centers, we created a system to track occupancy in real time, including floor and department-level data, while standardizing metrics across locations. Our work streamlined operations, improved data visibility, and earned an Innovation Award from CIO Magazine: Kaiser Permanente streamlines operations with analytics (https://www.cio.com/article/193464/kaiser-permanente-streamlines-operations-with-analytics.html).

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