Projects using Microsoft Outlook in Portland
Projects using Microsoft Outlook in Portland
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Eric Fletcher
Operations & Support Optimization for a Global Online Platform Acted as Product Owner for a high‑volume online order system at a global distribution company. Analyzed and streamlined workflows, cutting open support tickets from 750+ to under 250 in six months. Created documentation standards, mapped core processes, and led cross‑functional training so Editorial, Product, and Engineering could work from the same playbook and ship changes with fewer issues.
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Stephanie Joye
Streamlining Administrative Processes for a Growing Clinic
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7
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Eric Fletcher
Digital Product Lead: B2B Ordering Platform for a Global Healthcare Manufacturer Acted as Product Owner for a B2B online ordering system used by distributors and internal teams. Led requirements, process flows, and UAT to streamline order-to-cash operations, reduce manual processing and errors, and improve coordination between business, IT, and a third‑party vendor.
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