Freelance Social Impact Strategists in Nairobi
Freelance Social Impact Strategists in Nairobi
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Sylvia Mwihaki
Nairobi, Kenya
Human-Centered Visuals for Global Brands
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Human-Centered Visuals for Global Brands
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UNHCR- As little as one Campaign
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IOM COMPASS CAMPAIGN
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IOM SOMALIA- FACTSHEET
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NESCAFÉ | "Sip into Orbit"
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Social Impact Strategist
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LB Muhanga
Nairobi, Kenya
Customer Success Specialist | HubSpot Service Hub Certified
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Customer Success Specialist | HubSpot Service Hub Certified
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I'll build your entire Customer Success department from scratch in 14 days. This project merges Behavioral Sociology with Technical HubSpot Mastery to ensure your startup scales without losing revenue or human touch. Let me tell you, i focus on three pillars: technical automation, psychological user journey mapping, and financial data integrity. My goal is to replicate the systems that helped me drive 80% acquisition growth and 53% overhead reduction in previous roles. https://www.upwork.com/services/product/admin-customer-support-full-scale-customer-success-infrastructure-2031291160751593306?ref=project_share
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I’m Lyndah, helping you scale retention systems that turn "silent" users into loyal advocates. 👇 Drop a "YES" if you’ve ever been ghosted by a customer! #SaaS (https://www.tiktok.com/tag/saas) #hubspot (https://www.tiktok.com/tag/hubspot) #crm (https://www.tiktok.com/tag/crm) #WomenInTech (https://www.tiktok.com/tag/womenintech) #CustomerSuccess (https://www.tiktok.com/tag/customersuccess)
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In the world of FinTech and SaaS, cold leads to churn. A system is only as good as the psychology behind it. If your automation doesn't make the client feel heard, understood, or valued, you aren't scaling you’re distancing. The secret to retention isn't just more data; it’s using that data to be more human. Automate the Mundane: Let the bot handle the password resets. Humanize the Critical: Use triggers to alert a specialist when a client’s engagement patterns shift. Stop managing records. Start managing relationships. 🚀 #CustomerSuccess (https://www.tiktok.com/tag/customersuccess) #FinTech (https://www.tiktok.com/tag/fintech) #retention (https://www.tiktok.com/tag/retention) #CRM (https://www.tiktok.com/tag/crm) #saas (https://www.tiktok.com/tag/saas)
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Social Impact Strategist
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Mwangi Martin
Nairobi, Kenya
Creative & Business Strategist
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Creative & Business Strategist
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Built a complete brand launch plan for a Nairobi food business - including full event budget, vendor and venue costs, marketing timeline, and visual direction. Delivered end-to-end from concept to launch-ready documentation
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End-to-end studio buildout strategy for Quijito Group — a professional podcast studio in Nairobi. Delivered a scaled floor plan for a 4-person roundtable setup, full interior design concept, itemised equipment budget (KSh 1.0–1.1M), supplier references, and a 6-week implementation timeline.
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A Nairobi-based SME manufucturing and selling home products (curtain rods) needed more than a sales boost. The entire business model needed rethinking. I diagnosed the problem unsolicited, then built a full transformation strategy covering e-commerce migration, competitive positioning, a 12-week implementation roadmap, and financial projections showing 37x ROI within 12 months. Delivered as a strategic pitch that became a paid engagement.
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Developed an investor-ready proposal for a youth wealth-creation initiative targeting 100+ young people in Kajiado County Kenya. Included full ROI modelling, phased pilot launch plan, political positioning strategy, and social impact framework. Written to attract both government and private investment. The proposal included a 2 minute video.
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Social Impact Strategist
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