Freelancers using JavaScript in KyivFreelancers using JavaScript in KyivAdorama: 13 Years of 24/7 Support for a $500M+ E-Commerce Platform
Preview description:
We provided long-term 24/7 technical support for Adorama’s $500M+ ARR e-commerce platform, helping maintain 99.8%+ uptime, ship 2 releases per week, and keep team turnover at around 12%.
Full description:
Problem
Adorama needed a long-term technology partner capable of supporting a complex e-commerce ecosystem while maintaining business continuity, preserving product knowledge, and scaling engineering capacity as the platform evolved.
Solution
Over 13 years of collaboration, IT Craft scaled from a single engineer to a 54-person team supporting multiple areas of the platform. Our engineers became part of the client’s product cycle, supporting frontend, backend, testing, monitoring, platform maintenance, and infrastructure optimization.
The team helped keep the platform stable while releasing updates on a predictable schedule. IT Craft also supported recruitment, onboarding, team management, and retention, making sure new specialists joined quickly and product knowledge stayed inside the team. This setup gave Adorama continuous support for a high-revenue e-commerce platform instead of short-term development help.
Results
Maintained 99.8%+ uptime across a $500M+ ARR e-commerce platform.
Scaled the dedicated team from 5 to 54 specialists.
Delivered an average of 2 production releases per week.
Maintained team turnover at approximately 12% throughout long-term cooperation.
Tech Stack:
C#
ASP.NET (http://ASP.NET)
.NET Framework
JavaScript
jQuery
ASP MVC
MS SQL 
