Projects using Microsoft Outlook in Jerusalem

Projects using Microsoft Outlook in JerusalemProjects using Microsoft Outlook in Jerusalem

Cover image for The Problem: Revenue generating roles

The Problem: Revenue generating roles were vulnerable to credential theft. The organization needed to harden its security perimeter without disrupting sales velocity or user experience. The Solution: Implemented Multi Factor Authentication (MFA) via Salesforce Authenticator and IP Whitelisting. I applied Privileged Access Management (PAM) to high value Service Accounts and configured Fine Grained Password Policies (FGPP). The Impact: 100% MFA compliance for all production and staging environments. Secured high value Service Accounts via Interactive Logon Restrictions. Zero disruption to the Revenue Engine during security hardening.

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Customer Service Associate II

Customer Service Associate II

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Cover image for The Problem: SaaS Sprawl across

The Problem: SaaS Sprawl across tools like Slack, Jira, and Salesloft led to budget leakage and zombie licenses that were no longer in use. The Solution: I established a recurring License Audit and automated deprovisioning workflow. By integrating MS Outlook with Salesforce, I ensured 100% data capture while identifying dormant accounts for seat reclamation. The Impact: 30%+ reduction in monthly underutilized license costs. 38% increase in productivity through automated support tools. Standardized configurations to prevent future SaaS budget bloat.

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Cover image for Guest Experience Coordinator

Guest Experience Coordinator

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Cover image for 55% Support Reduction via Automated

55% Support Reduction via Automated Salesforce Provisioning The Problem: High growth scaling creates Admin Debt. Manual onboarding for 600+ users was stalling innovation, creating security gaps, and flooding IT with tickets. The Solution: I built a secure, automated bridge between Directory Services and Salesforce. Using JIT (Just-in-Time) provisioning and SAML based SSO, I mapped user attributes (Department, Title, Federation ID) to automate access from the first productive hour. The Impact: 55% reduction in access related support ticket volume. Eliminated manual onboarding friction for a 600 user environment. Hardened security posture by ensuring precise, automated access.

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