Projects using ServiceNow in Hyderabad
Projects using ServiceNow in Hyderabad
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Zaheer Abbas
Enterprise Support Recovery & Integration Risk Mitigation.Role: Technical Support Manager / Application Support Director Overview: Led an integration-risk review and support-model redesign across a high-volume enterprise application portfolio. Challenge: Duplicate and unnecessary tickets were driving about 2,000 incidents per day, increasing support overhead. Approach: Traced the issue to the Workday–Maximo purchase-order integration and coordinated a three-week cross-functional remediation. Outcome: Reduced daily incident volume to about 100—a 95% reduction—and cut support operating costs by 35%.
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Zaheer Abbas
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