AI Chatbots & Voice Agents for Technical Companies
AI Chatbots & Voice Agents for Technical Companies
UX, content, and conversation design veteran.
I currently lead a team of 6 designers at Fortune 500 company in the Post-Purchase space that covers orders, support, repair, and IVR.
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I mentor and coach designers at all skill levels across the globe, I have spoken at community and internal conferences on web and UX best practices, and hosted dozens of Design Thinking and Design Sprint workshops
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I help designers get hired and help teams build better experiences. Designers get honest portfolio reviews and mock interviews from a UX hiring manager. Teams get UX strategy and AI experience design grounded in 10+ years of work at scale.
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As UX Design Sr. Manager, I led a year-long redesign of Orders and Support for a Fortune 500 retailer. Customers struggled to track orders, fix problems, and find help, so many called support instead. My team rebuilt order status with clear messages and a simple progress tracker. We also brought help options into one place so customers can find answers on their own. This resulted in a reduction of calls and an increase in self-service.
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Bookkeeper and Tax Preparer
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