Customer Success Projects in East Point

Customer Success Projects in East PointCustomer Success Projects in East Point

Cover image for Customer Experience Strategy for Mexican Bank

Customer Experience Strategy for Mexican Bank

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Cover image for We Grow Small businesses by 3x to 10x

We Grow Small businesses by 3x to 10x

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Cover image for Campaign Launch: Bling & Birch

Campaign Launch: Bling & Birch Co. Designed and executed a high-conversion social media advertisement for this luxury home decor brand. By blending elegant visual storytelling with strategic CTA placement, this campaign achieved a 4.1x Return on Ad Spend (ROAS) and a 3.8% Conversion Rate, significantly outperforming industry benchmarks. The Goal: Drive seasonal sales for a curated range of premium furniture. The Strategy: Paired high-end lifestyle imagery with bold, "scroll-stopping" typography. The Result: Delivered data-backed creative that directly scaled brand revenue.

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Cover image for I help SaaS companies reduce

I help SaaS companies reduce churn, increase renewals, and scale customer success systems that drive long-term revenue growth.

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Cover image for These snapshots highlight my work

These snapshots highlight my work leading customer success initiatives across multiple SaaS organizations, focusing on onboarding systems, retention strategy, and revenue expansion. I built scalable lifecycle frameworks, implemented renewal and health-scoring processes, and improved customer engagement strategies to drive measurable outcomes. Across these engagements, the results included a 43% increase in renewal revenue, 15% reduction in churn, 25% account revenue growth, and 60% improvement in customer retention, while maintaining strong customer satisfaction and operational efficiency. Skills Demonstrated Customer Success Strategy Customer Retention & Expansion Enterprise Account Management Onboarding & Lifecycle Design Customer Health Scoring Revenue & Renewal Optimization

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Cover image for Customer Onboarding Framework

Customer Onboarding Framework

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