Projects using Microsoft Teams in ChandigarhProjects using Microsoft Teams in ChandigarhAs part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience.
The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently.
This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales. 