Projects using ServiceNow in Calamba
Projects using ServiceNow in Calamba
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Joana Marie Hipol
IT Operations Analytics Dashboard Description This project presents a centralized IT Operations dashboard designed to provide real-time visibility into infrastructure health, CMDB quality, discovery performance, compliance, incidents, and operational metrics. The dashboard transforms technical data into actionable insights, helping IT teams monitor performance, identify trends, and make informed decisions through interactive reporting. Skills ServiceNow Dashboard Design IT Operations CMDB Reporting Data Analytics
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14
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Joana Marie Hipol
AI Workflow Automation for IT Operations Description This project showcases an AI-powered workflow that automates repetitive IT operational tasks using AI, Microsoft Power Automate, Excel, Microsoft Teams, and ServiceNow. The workflow streamlines request processing, data validation, reporting, and team notifications while reducing manual effort and improving operational efficiency. The solution enables faster response times, improved accuracy, and greater visibility across IT processes. Skills AI Automation Microsoft Power Automate ServiceNow Microsoft Teams Excel Process Automation
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15
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Joana Marie Hipol
ServiceNow CMDB Data Quality Optimization Description This project demonstrates my approach to improving CMDB data quality and operational reliability using ServiceNow ITOM best practices. The solution focuses on identifying duplicate and orphaned configuration items, optimizing discovery processes, improving data reconciliation, and strengthening CMDB governance. The result is a cleaner, more reliable CMDB that supports accurate reporting, automation, incident management, and better IT decision-making. Skills ServiceNow ITOM CMDB Discovery IRE Data Quality IT Operations
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13
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