Freelancers using Google Workspace Studio in Buenos AiresFreelancers using Google Workspace Studio in Buenos Aires
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Júlia Gomes Esteves's avatar
Júlia Gomes Esteves
Buenos Aires, Argentina
Administrative & Ops Specialist | Trilingual | B2B expert
New to Contra
Administrative & Ops Specialist | Trilingual | B2B expert
Cover image for Managed trilingual communication (PT/EN/ES) for
Managed trilingual communication (PT/EN/ES) for global operations, translating complex internal processes for local teams and ensuring clear communication with international clients.
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Cover image for At Bitso, I specialize in
At Bitso, I specialize in a high-security operational flow for the Stocks product in the Mexican market. I coordinate end-to-end logistics with DHL to collect physical signatures from high-limit clients, ensuring legal compliance for financial accounts. My role involves verifying the legitimacy of physical documentation against digital records, managing secure uploads to internal systems, and performing final approval for account limit increases. This process requires extreme attention to detail, fraud prevention skills, and seamless coordination between international logistics partners and internal compliance teams in Mexico.
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Cover image for Managed end-to-end scheduling and rescheduling
Managed end-to-end scheduling and rescheduling for home maintenance services at Digs. I was responsible for coordinating between homeowners and service providers, ensuring optimal route density and minimal downtime. My role involved resolving scheduling conflicts in real-time and maintaining high customer satisfaction through proactive communication. All processes were handled with strict adherence to data privacy and operational SOPs
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Cover image for Expertise in managing complex customer
Expertise in managing complex customer tickets and regulatory documentation using industry-standard tools like Zendesk and HubSpot.
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Google Workspace Studio(1)