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Cover image for E-commerce Operations & Support Specialist
E-commerce Operations & Support Specialist for Peptide & Health Brands 🧬 Managing a peptide or health supplement store requires high accuracy, fast customer response, and seamless store operations. With hands-on experience handling operations for US-based peptide brands (like PeptixBio & AscendBioLabs), I help store owners maintain high CSAT and smooth daily workflows. What I bring to your brand: 🎧 Dedicated Support: Handling email, live chat, and ticketing with industry-specific understanding. 📦 Order & Logistics Tracking: Smooth handling of fulfillment inquiries, reshipments, and refunds. ⚙️ Help Desk Setup: Configuration and management on Gorgias, Zendesk, and Intercom. 📊 Store Operations: Daily WooCommerce/Shopify backend updates and inventory tracking. If you run a biotech, peptide, or supplement store and need an experienced specialist to handle your customer support and backend operations, let's connect! 📩 Send a direct message or book a call on Contra to discuss your store's needs. #PeptideEcommerce #EcommerceOperations #CustomerSupport #Gorgias #ShopifyExpert #WooCommerce #BiotechSupport #ContraFreelance
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Cover image for Fast response times and clear
Fast response times and clear communication build real buyer trust for e-commerce brands. 🛒💬 Here’s a quick breakdown of my recent experience delivering dedicated Email & Live Chat Support for AscendBioLabs (https://ascendbiolabs.com/), a US-based e-commerce brand: Handling daily customer interactions isn't just about replying—it's about retaining customers and protecting brand reputation. Key responsibilities & highlights: 🔹 Ticket & Email Management: Resolved daily customer inquiries regarding orders, tracking, and product information with minimal response times. 🔹 Issue Resolution: Handled sensitive requests like exchanges, refunds, and order modifications professionally while adhering to brand policies. 🔹 Customer Retention: Focused on clear, empathetic, and friendly communication to maintain high customer satisfaction (CSAT) scores. 🔹 Zero Missed Queries: Utilized structured ticketing workflows to ensure every single customer received a timely follow-up. Keeping backend operations and customer support smooth allows store owners to focus purely on scaling their business. 📈 📂 Check out my full Portfolio & Available Services here: 👉 [Portfolio Profile / Service Link (https://mahadi-codes.github.io/Wpdeb-Portfolio/)] Need help managing your e-commerce customer support, ticket queues, or store operations? Feel free to send me a direct message! 📩 #EcommerceSupport #CustomerService #EmailSupport #LiveChatSupport #ShopifySupport #VirtualAssistant #EcommerceVA
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