Dental offices often handle patient messages, appointment questions, billing requests, and follow ups across too many disconnected channels. This project was built to bring patient communication into one clean messaging platform so staff could respond faster, stay organized, and manage conversations with less manual work.
I designed and developed a real time messaging system with patient conversations, inbox filters, message status, team assignment, routing rules, quick replies, internal notes, and conversation history. The platform helped staff manage website chat, SMS, and patient inquiries from one simple dashboard.
My work covered the frontend messaging interface, backend API structure, WebSocket based real time updates, conversation routing logic, user roles, activity tracking, debugging, and production support. The result was a practical communication tool that helped dental offices improve response visibility, reduce missed messages, and manage patient conversations more confidently.
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