Automated Follow-Up for Reclaiming Declined Service JobsAutomated Follow-Up for Reclaiming Declined Service Jobs
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Automated follow-up that wins back declined jobs
Every repair or service a customer declines is revenue left on the table. This engine tracks those declined items and follows up at the right moment to bring the customer back.
Jan's avatar
following up on declined jobs is a cool angle. how do you decide when to follow up, fixed days or based on the job
Anuvrat's avatar
Hey Jan thanks for the comment, Bit of both. The timing is a fixed ladder at 30, 60 and 90 days after the visit, because that matches how people actually come back around to a repair they put off. The job decides the intensity: every follow-up carries the tech’s inspection photo...
Jan's avatar
kind of, more on the front end. i build the lists and outreach that get local businesses in the door, the follow up side is new to me. brakes before cosmetic is a smart rule. who are you selling it to, shops directly or through agencies?
Anuvrat's avatar
Directly to shops, but im genuinely open to work thru agencies too
Lau's avatar
“Not now” and “no thanks” need different follow-ups. Recording why the customer declined—budget, timing, or already fixed elsewhere—would make the reminders more relevant and avoid chasing work that’s no longer needed.
Anuvrat's avatar
I completely agree with what you are saying, and that would be a good way to complete the suite for production use
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