Freelancers, quick poll: how do you price automation work?
A) Hourly
B) Fixed price per project
C) Monthly retainer
I switched away from hourly for automation, and here's why. If I build a workflow that saves a client 20 hours a week, billing for the 6 hours it took me makes no sense. The faster I get, the less I earn.
Fixed price for the build plus a small monthly fee for maintenance has worked better for me and my clients. They know the cost upfront, and I get rewarded for being efficient.
Every new client used to start with me rewriting the same documents from scratch. 😅
So I built the 5 I use with every client and turned them into a kit:
→ Proposal with 3 ready packages
→ Service agreement
→ Onboarding form
→ Monthly report
→ Pricing guide (+ what to say when they say "too expensive")
Same team, same month, same $87. Two ways to price an AI support inbox.
Left charges per agent, right only charges when the AI fully closes a ticket.
If you ran support, which one would you sign up for?
I'd pick Violet Desk. Blue is what every SaaS uses, violet stands out and still says AI, and the orange sticky notes pop more against it. Does the hero chip row under the headline work on mobile?