10+ years in People Ops--from retail floors to training and developing remote teams in the fintech space--and one thing's never changed: people don't quit jobs, they quit bad onboarding, unclear expectations and growth paths that go nowhere.
That's what I build. Onboarding that sticks. Training that transfers to the actual job, not just the slide deck. Performance management that feels like development, not a report card.
New to this platform (asking for grace here) not new to the work.
Live operations dashboard for a payment engine: design and build
A real-time dashboard I designed and built for a payment system, so a team can see at a glance that no payment is lost or paid twice, even while things go wrong.
Design highlights
A “promises” scoreboard: three big rings (Lost, Sent twice, Stuck) that stay green at 0
A one-click, 90-second demo that plays a story on the live system: the network gets flaky, a worker crashes mid-payment, the network goes down, the team fixes it, and the day ends balanced
A life story for every payment: click any payment to see each retry, who handled it and why
Live charts and a control room to break the network on purpose and watch the system recover
End-of-day reconciliation in one click, checked against the payment network’s own records
Not a mock-up: it’s connected to a working payment engine I also built (Python, FastAPI, PostgreSQL, Redis), so every number on screen is real.
Built with: HTML, CSS and JavaScript, no framework.