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I've built two automation systems for doctors and clinics. Not every clinic needs one first.
The question is where patients drop off. Before they book, or after?
If they leave before booking, the problem is the booking page. Too many steps, unclear services, no available times on mobile.
If they book and then no-show, skip the forms or never come back, that's a workflow problem. A nicer page won't touch it.
Open last month's appointments. If the gap is in new bookings, fix the page. If it's in everything after the booking, automate.
This screen is from Tnua, a practice UX/UI project with a fictional physio clinic, so the patient data here is mock.
Do you usually find the drop-off before the booking, or after?
This is a thoughtful user experience. The attention to user flow and interface details is impressive.
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Crenaly: a booking SaaS I designed and built end-to-end for appointment-based businesses in France: salons, barbers, beauty and wellness.
The core idea: when a client cancels, the freed slot is automatically offered to clients who asked for an earlier time. The first to accept gets it, their appointment moves in place, and the slot they leave is offered next. No double booking, no manual work.
Around it, a full product:
→ Branded booking page for each business, embeddable on their own site
→ Mobile-first booking flow, no account needed
→ Agenda, client management, team roles & permissions
→ Verified reviews, analytics, Stripe billing
Product, UX/UI, frontend and backend.
Next.js · TypeScript · NestJS · PostgreSQL · Redis
Automatically offering a cancelled slot to the next client is such a practical feature for salons and barbers. Designing and building Crenaly end to end must have made those flows much tighter.
Healthcare AI Agent – Reschedule Appointments by Voice
AI Healthcare Assistant — Turn On Sound for the Best Experience.
Movexa AI Assistant helps physiotherapy clinics reschedule patient appointments in seconds, by text or by voice, without leaving the dashboard.
THE PROBLEM
Rescheduling a single session in a busy clinic means checking the therapist's calendar, finding a free slot, updating the booking and remembering to notify the patient. Front desk staff and therapists repeat this many times a day across different tools, and missed reminders lead to no-shows.
THE SOLUTION – THE FLOW
Ask – Open the AI search (⌘K) or tap the mic and say: "Reschedule Tezah's session tomorrow to 4 PM and remind her."
Understand – Voice mode transcribes live and shows exactly what the AI understood.
Check – Movexa checks the therapist's calendar and finds that 4:00 PM is free.
Confirm – The AI never acts silently. It shows a clear action card (patient, old time, new time, therapist, reminder) to confirm, edit or cancel.
Done – The appointment moves, the patient gets an SMS + app reminder, and the change is logged with one-tap Undo.
THE RESULT
A task that took several clicks and calls now takes one sentence, while the clinic team stays in full control of every action.
Redesign of an appointment scheduling system for medical SaaS.
